Our Commitment

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Here at Osborn & Associates, Our access to multiple companies and our commitment to quality service enables us to offer our clients prompt responses, coverage options, and individualized insurance solutions. We are committed to treating you as a person—not a number.

This Commitment Means We Shall:

  • Work with you to identify and deliver the insurance solutions that are right for you.
  • Guide you through the process with prompt responses.
  • Help you solve problems related to the products we offer.
  • Explain the coverage options available to you, at your request.
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • Provide a full service to our agents, offering any or all of the following: emergency phone numbers, Internet account access, e-mail, and all additional access to company support.
  • Use our experience and multiple company relationships to customize your portfolio as needed.
  • Commit ourselves to continuing education, compliance protocol, legislative advocacy, and information on market trends so we may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you, and we ask that you let us know if we fail to meet our commitment, so we may take corrective action and better serve your needs.